$18.50 USD

All organizations have their problem employees - Let’s call them the 10%. If you’re a supervisor, you know the rule: you have to spend 90% of your time dealing with 10% of personnel.

But what if we decide to make a change? What if we confronted the truth: that poorly trained supervisors are the real cause of problem employees. This book discusses how inadequate or untrained supervisors create and foster an environment that allows problem employees to thrive. You’ll learn about topics including:

  • Tips for supervisors on effective discipline of problem employees.
  • How an organization allows or even encourages problem employees.
  • Excuses given by supervisors for not supervising problem employees and challenges to these excuses.
  • What every supervisor needs to know to survive the challenges of a problem employee.
  • Games played by problem employees.
  • The discipline process and policy considerations.

You’ll read about one Northern California fire department that suffered a series of scandals due to poor supervision. Drawing lessons from the investigation of these scandals, the author explores how popular management concepts and deficient supervisors undermine organizations and ultimately put the public at risk.

Supervision of the Problem Employee takes a hard look at the crucial role of supervisors in creating an organizational culture that minimizes or even eliminates the damages of your problem employees.

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$18.50 USD

Manager's Guide To The California
Firefighters Bill Of Rights Act

Manager’s Guide to the California Firefighters Bill of Rights Act was written not for attorneys, but for fire management, supervisors, and those responsible for investigating personnel complaints. The authors have taken complex court decisions interpreting FBOR and condensed them into a scenario based format using non-legal terms.

Topics include:

  • When does FBOR apply and under what circumstances?
  • What information must I disclose to a firefighter upon receiving a complaint about his/her conduct?
  • What issues arise in regard to a firefighter’s right to representation?
  • What rules and stipulations apply for complaints involving possible criminal activity?
  • What is the one-year time-bar rule?
  • What are the rights of a firefighter to review his/her investigative files?
  • When can I search a firefighter’s locker?
  • What are the consequences of not adhering to FBOR rights?

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